FREQUENTLY ASKED QUESTIONS

Some of the questions commonly asked by our customers.

SHIPPING INFORMATION

Do you ship internationally?

Yes! We’re happy to ship to the majority of countries worldwide. Please note that due to the different postal services in different countries, shipping times and costs can vary. Customs and handling charges are not included in shipping charges, and these are the responsibility of the customer. We work hard to keep shipping costs to a minimum, therefore these are individual to different countries.

How much does shipping cost?

We’re happy to offer tracked and insured shipping worldwide. Tracked shipping within the United Kingdom is free. International delivery costs below:

  • Austria, Belgium, Czech Republic, Denmark, France, Germany, Guernsey, Hungary, Republic of Ireland, Isle of Man, Italy, Jersey, Netherlands, Poland, Portugal, Sweden – £7.99
  • Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Norway, Romania, San Marino, Slovakia, Slovenia, Spain, Switzerland – £14.99
  • Andorra, Cyprus, Faroe Islands, Gibraltar, Iceland, Lichtenstein, Malta, Moldova, Monaco, North Macedonia, Turkey, Ukraine – £24.99
  • Canada and United States of America – £24.99
  • Australia – £29.99
  • Albania, Belarus, Russia, Vatican City – £34.99
  • New Zealand, Samoa, Solomon Islands, Kiribati, French Polynesia – £39.99
  • Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Dominica, El Salvador, Greenland, Guadeloupe, Guatemala, Haiti, Jamaica, Mexico, Panama, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Trinidad and Tobago, Virgin Islands – £39.99
  • Georgia, Bosnia and Herzegovina, Honduras, Saint Martin, American Samoa, New Caledonia, Vanuatu – £49.99

If your country isn’t listed above or you would like more information please ‘Contact Us‘, email us at sales@regenerationyoga.co or message us via our social media channels.

How long will it take for my order to arrive?

Please allow 3-5 business days for delivery inside the U.K. International orders may take 10-15 business days.

Order processing time takes 1-2 business days before shipment – checking your equipment is up to scratch and carefully packaging it by hand.

At peak delivery times unfortunately delivery may take longer than normal. During the Covid-19 pandemic, global and local delivery services are experiencing delays. You can ‘Contact Us‘ or email sales@regenerationyoga.co for updates on your order or use the tracking number from your confirmation email.

We aren’t always able to control or forecast any potential delays at the various postal services in the countries we ship to. Therefore, although we do our best, we do not guarantee delivery times and cannot be held responsible for items that do not arrive before specified dates. If you required expedited delivery please contact us prior to placing your order. We may be able to offer this at an extra cost.

 

Please be aware following the United Kingdom leaving the European Union on 1st January 2021, there may temporarily be delays for deliveries to Europe due to further compulsorary customs checks (including Northern Ireland). Any customs charges are the responsibility of the customer, and we are not responsible for any costs or delays incurred due to customs processes.

My shipment hasn’t arrived in the specified time?

While some parcels can arrive early, others may experience delays. If it does not arrive within 20 business days, please contact us and we will do everything we can to personally assist you. We cannot be held responsible for delays due to local Customs processes.

How do I track my package?

We will send you an email with a tracking number as soon as your order ships out.

Can I choose a different carrier or a faster shipping option for my order?

We’re able to offer expedited shipping at an additional charge. Please email us prior to placing your order at sales@regenerationyoga.co or message us on Facebook or Instagram for more specific details. We are not able to alter your shipping once an order has been placed.

Help! There’s a problem with my order…

If there’s an issue with your package, please contact rhys@regenerationyoga.co. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any reference numbers from the shipping carrier.

1. Placing Orders

When you are ready to purchase the items that you have placed in your cart, you can simply hover over the cart (located at the top right of the page) and you will be directed either directly to check out or to your cart. Check that you are happy with the products in your bagOnce orders have been submitted, you will be unable to add any more items or make further changes. If you have a gift card or discount code, remember to enter it here. When you are happy with the payment total of the order, you can then click ‘Proceed to checkout’ on the right of the page, or check out directly with Paypal.

Follow these simple steps to complete your order:

Step 1. Discounts

Ensure you have entered any relevant discount codes prior to proceeding with check out. These cannot be applied after the order has been placed.

Step 2. Billing & Shipping Information

Please complete all required sections. Please enter a mobile phone number where we can reach you should we need to discuss your order. Our couriers may also text you details of your delivery straight to your mobile number provided. Your privacy is very important to us and we promise not to pass your details onto any other 3rd party, unless specified in our privacy policy. If you are shipping to an alternative delivery address, please select ‘Ship to different address’ and complete the highlighted section. Add any order notes for delivery if required. Please select which methods you consent to receiving marketing information from us – we promise not to send spam, but will keep you updated with the latest offers and new products!

Step 3. Shipping Method

You can now review your delivery method.  We aim to ship your order the same working day as long as it has been received before 2.00pm. If you wish to change to a different shipping method, just make your selection and click ‘Continue’. You can review all changes before you pay. If you would like to discuss expedited shipping times or have specific queries, please contact us via our Facebook or Instagram pages, or email sales@regenerationyoga.co

Step 4. Payment Information

You should now be at the payment stage where you can select your payment method. Currently we accept card, Klarna and PayPal payments. If you choose PayPal, you will be directed to their site to complete the payment.  If you select Klarna, they will contact you directly to organise payment. Please ensure you have read the relevant terms and conditions, privacy notices and cookies notices.

Step 5. Order Review

Please spend a minute to review your order one last time. Remember, we can’t make any changes to the order once it has been submitted to us. Once you are happy with your details, you can go ahead and complete your order by clicking ‘Place order’. Once all payment information has been entered, you will receive your order confirmation email.

Thank you for choosing Regeneration Yoga and enjoy your practice !

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2. Amending Orders

We are not able to amend orders once confirmed.

Once you have confirmed your order online, it is immediately directed to our warehouse for processing. This is a seamless process that takes place via our computer system which means that we are not able to amend any orders. Once you have received your order, if you decide an item(s) is not suitable, you can then return it.

3. Cancelling Orders

Once you have completed your order at checkout, it is immediately sent to our warehouse for processing. We are not able to cancel orders after they have been placed. If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you as per the returns instructions below. Please get in touch via our Contact page if you have any questions, or email sales@regenerationyoga.co

All postage and handling charges associated with returning the goods to Regeneration Yoga are your responsibility.

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4. Returns

We want all our customers to fall in love with their chosen items. However, if you’re unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.

Our returns address is:

Regeneration Yoga Returns:
Clavering House, Clavering Place, Newcastle, Tyne and Wear, England NE1 3NG

All returned items must be unused and in their original condition. Where possible we ask that you return all items in their original packaging. If you have broken seals on any items, please return all other labels and materials. Items that have been used cannot be returned. Any items that have clearly been used will be not refunded even if they are returned to us. Any rejected returns cannot be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our returns process via the Contact page, or by emailing sales@regenerationyoga.co

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back. Regeneration Yoga cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.

Returns can only be refunded to the person who originally placed and paid for the order and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.

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5. Shipping

All our products are shipped without plastic packaging!

All orders aim to be shipped within 1-2 business days.

UK Delivery Times:

We send your order via 48hr tracked shipping via Royal Mail. If you have made your order from outside the mainland UK, your shipping times may be longer.

International Delivery Times:

10-15 days via International Carrier, but be aware customs departments may hold your package and prolong this period of time. Customs/import charges are not included in the shipping cost, and are the responsibility of the customer unless specified otherwise.

Questions about shipping?

For expedited delivery or any other queries, please contact us via Contact pageInstagram, Email us at sales@regenerationyoga.co or call our Customer Support Officer Rhys Smith on +44(0)7447512857. Extra charges may apply for expedited shipping.

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6. Exchanges

We are not able to offer an exchange service on unwanted goods. This ensures that we can maintain high stock levels and keep an up-to-date inventory at all times.

The quickest and easiest way for you to get exactly what you want in a different colour or size is to simply return the unwanted item and order another.

As we operate in a service industry we have built our business around a complete service promise. Quality is at the very heart and when you place an order with us you can be guaranteed that what we deliver to you matches your specifications and expectations.

Terms of Service

1. These Terms

1.1 What do they cover: Regeneration Yoga Ltd welcome you to www.regenerationyoga.co (the “Website”). We believe that it is important to feel secure and protected on-line. We endeavour to ensure that’s how you feel when shopping with us. These Terms of Service outline what you need to know to ensure that shopping with us is safe and secure. By using our Website you agree to be bound by these Terms of Service and any orders placed by you are bound by these Terms of Service. Please read our terms carefully before you place an order with us. If you’re uncertain about your rights under these Terms of Service, or you want further explanation about them then please contact us on sales@regenerationyoga.co before you submit your order.

These Terms of Service may be liable to change without prior notice, therefore please check our Terms of Service page regularly, and prior to each order placed.

1.2 If you would like to place a large wholesale order with us please contact us at sales@regenerationyoga.co so we can discuss the bulk/wholesale availability of our products and payment terms.

2. About Us / Contact Us

2.1 We are: Regeneration Yoga is the trading name of Regeneration Yoga Ltd, a company registered in England and Wales. Our company registration number is 12196230. Our registered office is at Clavering House, Clavering Place, Newcastle upon Tyne, Tyne and Wear, England, NE1 3NG.

2.2 How to contact us. You can telephone us on +44(0)7447 512857, our office hours are Monday to Friday 9.00am – 5.00pm. If you have any compliments or complaints about our products or services, please email sales@regenerationyoga.co. We aim to respond to all emails to this address within one working day. But please be patient with us if it gets really busy and we take slightly longer.

2.3 How we may contact you. If we have to contact you we will do so by telephone/email using the contact details you provided when making your order.

3. The Contract with You

3.1 Your order. Your order is an offer to Regeneration Yoga Ltd to buy the product(s) in your order. When you place an order to purchase a product(s) from Regeneration Yoga Ltd we will send you a message confirming receipt of your order and including the details of your order (our “Order Confirmation”). When we send you the Order Confirmation this does not confirm acceptance of your offer to buy the product(s) ordered. It is simply an acknowledgement that we have received your order. Our acceptance of your offer, and conclusion of the sale of a product(s) to you, will take place when we email you to confirm the order has been dispatched to you. At this point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for; because we have identified an error in the price or description of the product or because we are unable to make delivery within a reasonable timescale due to issues with stock availability.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we receive your order. It will help us if you can tell us the order number whenever you contact us about your order. If you have not received an order number please contact us by email at sales@regenerationyoga.co or telephone us on +44(0)7447512857.

4. Products

4.1 Products may vary slightly from their pictures. The images of our products on the website are for illustrative purposes only. We have made every effort to display the colours accurately, but we cannot guarantee that all devices accurately reflect the colours of our products. Your product therefore may vary slightly from those images. Although we have made every effort to be as accurate as possible, the sizes, weights, capacities, dimensions and measurements indicated on our Website for our products have a reasonable tolerance of difference.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3 Discounts

We offer a number of discount codes – please note these discount codes cannot be used in conjunction with other promotions, sales or price reductions. One discount code may be used per order and any discount codes are for personal use only. Anyone misusing discount codes or publishing them against our expressed written consent will lead to the discount code being removed and it may render any orders invalid. Discount codes may be valid for a specific period of time, and extension of these is at the discretion of Regeneration Yoga Ltd. Discount codes can be removed or altered without prior notice.

5. Delivery and Shipping of Products

5.1 We offer free UK mainland shipping on all orders. Please note this excludes post codes beginning AB, KW, IV, PA and PH except AB1 to AB16, AB21 to AB25, AB30 and AB39, PA1 to 19 and PH1 to PH3

5.2 Delivery

(a)  Please choose your preferred method of delivery on checkout, options may vary depending on delivery address. Please ensure your delivery details and especially the delivery country is correct. Domestic (UK Mainland) shipping is free as standard for orders.

(b)  We‘ll send you an email when your order is despatched, containing your tracking number. We use a tracked service for orders, so it’s important that there is someone in to receive the goods. If delivery isn’t possible after a number of attempts it may be returned to sender. If this isn’t possible, we recommend you have it shipped to an alternative delivery address (such as your work, a friend’s or neighbour’s house). We can’t deliver to PO Boxes or packstation addresses. Delivery to hotel addresses is at your own risk. Please be sure to state your room number. Please note that delivery times quoted are for your guidance only and are not guaranteed.

(c) Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. We employ a tracked service. If a delivery note expressing alternate delivery instructions is complied with and results in a lost parcel, any claim for compensation would be invalidated.

(d) If there is something within your order out of stock we will contact you, and either delivery the items separately, wait for the out of stock item to be in stock then arrange delivery of both, or refund your order.

(e) We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us by email on sales@regenerationyoga.co or via our website to discuss ending the contract, and receive a refund for any products you have paid for but not received.

5.3 Delivery pricing & timescales

(a) UK mainland (excluding post codes beginning AB, KW, IV, PA and PH except for AB1 to 16, AB21 to 25, AB30 and AB39, PA1 to PA19 and PH1 to PH3):

Free standard UK Mainland Delivery on all orders. Orders will be shipped via Royal Mail 2nd class or 48hr tracked delivery. Please allow 3-5 working days for delivery.

 (b) Northern Ireland, Isles of Man & Scilly, Highlands & Islands of Scotland, Channel Islands, Isle of Wight (and postcodes AB, PA and PH not listed above):

Free UK shipping on all deliveries, via Royal mail 48hr tracked delivery. Please allow 3-5 working days for delivery.

Europe:

Shipping via Royal mail, Parcelforce or their international courier partners. Please allow 7-10 working days for delivery.

Important general advice:  International deliveries may be subject to customs clearance.  These charges can include import duty, handling fees, local taxes and other costs.  Regeneration Yoga Ltd is not responsible for these costs or for any delays caused by Customs or other government authorities.  Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.

(c)    North America, Australia, the Far East and the rest of the world:
Charges are calculated automatically on our site and are based on the overall weight and volume of your order.  Delivery generally takes 3-8 working days after your order has been processed (although this isn’t guaranteed). If your country is not shown, please email us for a delivery quotation.

Important general advice:  International deliveries may be subject to customs clearance.  These charges can include import duty, handling fees, local taxes and other costs.  Regeneration Yoga Ltd is not responsible for these costs or for any delays caused by Customs or other government authorities.  Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.

5.4 Damaged, incomplete & undelivered orders

(a)    My order was damaged in transit, what do I do?
We do our best to pack each order thoroughly and carefully, but on occasion, parcels do arrive damaged. In these instances please accept the parcel as DAMAGED and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or are missing, please contact us within 5 working days so we can raise a claim with the couriers. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time it may be rejected by the courier company. If you sign for a damaged parcel you are accepting delivery in that condition. We will not be liable for any goods that have been damaged or went missing during transit.

(b)    I have an item(s) missing from my delivery, what do I do?
Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above.
Our team will often wrap your items with paper and a card wrapper to offer some protection during transit. Please ensure that you open every parcel and remove everything from their boxes. If you discover that an item(s) is missing email us on sales@regenerationyoga.co ASAP to let us know or call our Customer Services team on +44(0)7458396292.  Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock.

(c)    I’ve been waiting for my order and it hasn’t arrived, what do I do?
We do our best to despatch items in a timely fashion. From time to time a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find this in your despatch email confirmation.

On the rare occasion some parcels go missing, usually, the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. Please use your tracking code to check. If you have not received your order after you have received your despatch confirmation email, please get in touch with us so we can raise this investigation. Email us at sales@regenerationyoga.co or phone us on +44(0)7447 512857.

6. Payments

(a) Payments can be made via credit/debit card (via payment provider Stripe), via Paypal or via Klarna. For more information about these methods please see their website or contact us at sales@regenerationyoga.co

(b) KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we can offer you the following payment options.

  • Pay Later
  • Pay Later in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

If you would like to clarify any of these Terms of Service or have any Terms of Service queries, please contact us via email, phone number or via our Contact Us page.

Privacy Policy, GDPR and Cookies

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.regenerationyoga.co (the “Site”). Regeneration Yoga is a trading name of Regeneration Yoga Ltd.

We are committed to protecting your personal information and respecting your privacy. This policy was last updated 03/01/2021. This policy (together with our Terms of Service and any other documents referred to in it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will use and treat it. By visiting and using www.regenerationyoga.co you are accepting and consenting to our practices as described in this policy.

Following the United Kingdom leaving the European Union on 1st January 2021, EU GDPR continues to apply for EU residents, however for UK residents the UK GDPR applies. There is no cross border processing of information, therefore no EEA/European representative is required.

For the purpose of the UK GDPR, Data Protection Act 1998 (The Act) and other data protection legislation, the data controller is Regeneration Yoga Ltd of Clavering House, Clavering Place, Newcastle NE1 3NG.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including (but not limited to) information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment providers,  delivery services, advertising networks, analytics providers, search information providers). We may receive information about you from them. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR INFORMATION?

  • Process and fulfil any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations).
  • Administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • Improve our site to ensure that content is presented in the most effective manner for you and for your computer (for example, by generating analytics about how customers browse and interact with the Site)
  • Allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our site safe and secure;
  • Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • Make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Administer any prize draws or competitions run by Regeneration Yoga Ltd. Please refer to the specific terms & conditions for each prize draw or competition.
  • Communicate with you regarding your order
  • Screen our orders for potential risk or fraud
  • We may combine this information with information we receive from other sources, for the purposes set out above.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with selected third parties to help us use your Personal Information, as described above. This can include

– Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

– Analytics and search engine providers that assist us in the improvement and optimisation of our site.

– We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

– In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

– If Regeneration Yoga Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

STORING YOUR PERSONAL INFORMATION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

If you are a UK/European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If, for any reason, we cannot comply with your request, we will contact you. We have various legal obligations where we will require access to some of your information even if you request that we delete it. To exercise this right, please contact us via email at sales@regenerationyoga.co

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

If you would like to exercise this right, please uncheck certain boxes on the forms we use to collect your data, or contact us at any time via email at sales@regenerationyoga.co

Emails sent to you by Regeneration Yoga Ltd containing newsletter or marketing content include the option to unsubscribe by following the instructions set out in the email. If you do not wish to receive emails from us, you can simply click on the unsubscribe link and we will stop sending you emails.

Emails relating to transactions are not considered marketing and cannot be suppressed as the content confirms the legal contract of sale.

There may be conditions to or limitations on your aforementioned rights imposed on us by other legislation including adhering to relevant tax laws in every jurisdiction where we trade.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

LEGAL BASIS OF PROCESSING YOUR INFORMATION

When you purchase an item from Regeneration Yoga Ltd, or enter into any other form of agreement with us, we will process your personal data for that particular purpose. We may also process your personal data if you e.g. have a query or similar that precedes your decision to enter into an agreement with us.

The legal basis for which we may process your personal data is stated in Article 6 1, b) of the EU Personal Data Regulation (EU) 2016/679 (GDPR), as the processing of your information is necessary for us to fulfil our agreement with you or for us to handle your inquiries and such like, ahead of concluding an agreement.

We may also process your ordinary personal data on the basis of the rules in the GDPR Article 6 1, f) unless our interests are outweighed by your privacy rights and statutory freedom. We have a legitimate interest in processing your personal data (name and email address) for both marketing and analytical purposes. Our legitimate interest is based on your preferences so that we can better customise our offerings to you—and ultimately offer products and services that better meet your needs and wishes. Additionally, we have a legitimate interest in processing your personal data for analytical purposes.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy

MINORS

The Site is not intended for individuals under the age of 16, and we do not intentionally collect any data on minors.

CONTACT US

For more information about our privacy practices or if you have questions, please contact us using the details below:

email: sales@regenerationyoga.co

post:

Regeneration Yoga Ltd

Clavering House, Clavering Place, Newcastle, England NE1 3NG

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