1. Placing Orders

When you are ready to purchase the items that you have placed in your basket, you can simply click on the shopping bag icon located at the top right of the page and you will be directed to your basket. Check that you are happy with the products in your bag. Once orders have been submitted, you will be unable to add any more items or make further changes. If you have a gift card or discount code, remember to enter it here. When you are happy with the payment total of the order, you can then click ‘Proceed to checkout’ on the right of the page.

Follow these simple steps to complete your order:

Step 1. Checkout Method

At this time we do not offer an account sign in, opt to check out as a guest. Once you make your selection, just click on ‘Continue’.

Step 2. Billing & Shipping Information 

Please complete all required sections. Please enter a mobile phone number where we can reach you should we need to discuss your order. Our couriers will also text you details of your delivery straight to your mobile number provided. Your privacy is very important to us and we promise not to pass your details onto any other 3rd party, unless specified in our privacy policy. If you are shipping to an alternative delivery address, please select ‘Ship to different address’ and complete the highlighted section. When you are ready, just click continue.

Step 3. Shipping Method 

You can now review your delivery method.  We aim to ship your order the same working day as long as it has been received before 2.00pm. If you wish to change to a different shipping method, just make your selection and click ‘Continue’. You can review all changes before you pay. If you would like to discuss expedited shipping times or have specific queries, please contact us via our Facebook or Instagram pages, or email sales@regenerationyoga.co

Step 4. Payment Information 

You should now be at the payment stage where you can select your payment method. Currently we accept card and PayPal payments. If you choose PayPal, you will be directed to their site to complete the payment.  

Step 5. Order Review

Please spend a minute to review your order one last time. Remember, we can’t make any changes to the order once it has been submitted to us. If you would like to go back over your delivery address, just click on the shipping information section and it will open for you. Once you are happy with your details, you can go ahead and complete your order by clicking ‘Place order’. Once all payment information has been entered, you will receive your order confirmation email.

Thank you for choosing Regeneration Yoga and enjoy your practice !

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2. Amending Orders

We are not able to amend orders once confirmed.

Once you have confirmed your order online, it is immediately directed to our warehouse for processing. This is a seamless process that takes place via our computer system which means that we are not able to amend any orders. Once you have received your order, if you decide an item(s) is not suitable, you can then return it.  

3. Cancelling Orders

Once you have completed your order at checkout, it is immediately sent to our warehouse for processing. We are not able to cancel orders after they have been placed. If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you as per the returns instructions below. Please get in touch via our Contact page if you have any questions, or email sales@regenerationyoga.co

All postage and handling charges associated with returning the goods to Regeneration Yoga are your responsibility. 

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4. Returns

We want all our customers to fall in love with their chosen items. However, if you’re unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.

Our returns address is:

Regeneration Yoga Returns:
Clavering House, Clavering Place, Newcastle, Tyne and Wear, England NE1 3NG

All returned items must be unused and in their original condition. Where possible we ask that you return all items in their original packaging. If you have broken seals on any items, please return all other labels and materials. Items that have been used cannot be returned. Any items that have clearly been used will be not refunded even if they are returned to us. Any rejected returns cannot be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our returns process via the Contact page, or by emailing sales@regenerationyoga.co

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back. Regeneration Yoga cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.

Returns can only be refunded to the person who originally placed and paid for the order and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.

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5. Shipping

All our products are shipped without plastic packaging!

All orders shipped within 24 hours during business hours. (Monday – Friday, 9am to 5pm). 

UK Delivery Times:

We send your order via 48hr tracked shipping via Royal Mail. If you have made your order from outside the mainland UK, your shipping times may be longer.

International Delivery Times:

6-10 days via International Carrier, but be aware customs departments may hold your package and prolong this period of time. Customs/import charges are not included in the shipping cost, and are the responsibility of the customer unless specified otherwise.

Questions about shipping?

For expedited delivery or any other queries, please contact us via Contact page, Facebook, Instagram, Twitter, Email us at sales@regenerationyoga.co or call Rhys Smith on +44(0)7458396292. Extra charges may apply for expedited shipping. 

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6. Exchanges

We are not able to offer an exchange service on unwanted goods. This ensures that we can maintain high stock levels and keep an up-to-date inventory at all times.

The quickest and easiest way for you to get exactly what you want in a different colour or size is to simply return the unwanted item and order another.

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