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Terms of Service

1. These Terms

1.1 What do they cover: Regeneration Yoga Ltd welcome you to www.regenerationyoga.co (the “Website”). We believe that it is important to feel secure and protected on-line. We endeavour to ensure that’s how you feel when shopping with us. These Terms of Service outline what you need to know to ensure that shopping with us is safe and secure. By using our Website you agree to be bound by these Terms of Service and any orders placed by you are bound by these Terms of Service. Please read our terms carefully before you place an order with us. If you’re uncertain about your rights under these Terms of Service, or you want further explanation about them then please contact us on sales@regenerationyoga.co before you submit your order.

These Terms of Service may be liable to change without prior notice, therefore please check our Terms of Service page regularly, and prior to each order placed.

1.2 If you would like to place a large wholesale order with us please contact us at sales@regenerationyoga.co so we can discuss the bulk/wholesale availability of our products and payment terms.

2. About Us / Contact Us

2.1 We are: Regeneration Yoga is the trading name of Regeneration Yoga Ltd, a company registered in England and Wales. Our company registration number is 12196230. Our registered office is at Clavering House, Clavering Place, Newcastle upon Tyne, Tyne and Wear, England, NE1 3NG.

2.2 How to contact us. You can telephone us on +44(0)7447 512857, our office hours are Monday to Friday 9.00am – 5.00pm. If you have any compliments or complaints about our products or services, please email sales@regenerationyoga.co. We aim to respond to all emails to this address within one working day. But please be patient with us if it gets really busy and we take slightly longer.

2.3 How we may contact you. If we have to contact you we will do so by telephone/email using the contact details you provided when making your order. 

3. The Contract with You

3.1 Your order. Your order is an offer to Regeneration Yoga Ltd to buy the product(s) in your order. When you place an order to purchase a product(s) from Regeneration Yoga Ltd we will send you a message confirming receipt of your order and including the details of your order (our “Order Confirmation”). When we send you the Order Confirmation this does not confirm acceptance of your offer to buy the product(s) ordered. It is simply an acknowledgement that we have received your order. Our acceptance of your offer, and conclusion of the sale of a product(s) to you, will take place when we email you to confirm the order has been dispatched to you. At this point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for; because we have identified an error in the price or description of the product or because we are unable to make delivery within a reasonable timescale due to issues with stock availability.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we receive your order. It will help us if you can tell us the order number whenever you contact us about your order. If you have not received an order number please contact us by email at sales@regenerationyoga.co or telephone us on +44(0)7447512857.

4. Products

4.1 Products may vary slightly from their pictures. The images of our products on the website are for illustrative purposes only. We have made every effort to display the colours accurately, but we cannot guarantee that all devices accurately reflect the colours of our products. Your product therefore may vary slightly from those images. Although we have made every effort to be as accurate as possible, the sizes, weights, capacities, dimensions and measurements indicated on our Website for our products have a reasonable tolerance of difference.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3 Discounts

We offer a number of discount codes – please note these discount codes cannot be used in conjunction with other promotions, sales or price reductions. One discount code may be used per order and any discount codes are for personal use only. Anyone misusing discount codes or publishing them against our expressed written consent will lead to the discount code being removed and it may render any orders invalid. Discount codes may be valid for a specific period of time, and extension of these is at the discretion of Regeneration Yoga Ltd. Discount codes can be removed or altered without prior notice.

5. Delivery and Shipping of Products

5.1 We offer free UK mainland shipping on all orders. Please note this excludes post codes beginning AB, KW, IV, PA and PH except AB1 to AB16, AB21 to AB25, AB30 and AB39, PA1 to 19 and PH1 to PH3

5.2 Delivery

(a)  Please choose your preferred method of delivery on checkout, options may vary depending on delivery address. Please ensure your delivery details and especially the delivery country is correct. Domestic (UK Mainland) shipping is free as standard for orders.

(b)  We‘ll send you an email when your order is despatched, containing your tracking number. We use a tracked service for orders, so it’s important that there is someone in to receive the goods. If delivery isn’t possible after a number of attempts it may be returned to sender. If this isn’t possible, we recommend you have it shipped to an alternative delivery address (such as your work, a friend’s or neighbour’s house). We can’t deliver to PO Boxes or packstation addresses. Delivery to hotel addresses is at your own risk. Please be sure to state your room number. Please note that delivery times quoted are for your guidance only and are not guaranteed.

(c) Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. We employ a tracked service. If a delivery note expressing alternate delivery instructions is complied with and results in a lost parcel, any claim for compensation would be invalidated.

(d) If there is something within your order out of stock we will contact you, and either delivery the items separately, wait for the out of stock item to be in stock then arrange delivery of both, or refund your order.

(e) We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us by email on sales@regenerationyoga.co or via our website to discuss ending the contract, and receive a refund for any products you have paid for but not received.

5.3 Delivery pricing & timescales

(a) UK mainland (excluding post codes beginning AB, KW, IV, PA and PH except for AB1 to 16, AB21 to 25, AB30 and AB39, PA1 to PA19 and PH1 to PH3):

Free standard UK Mainland Delivery on all orders. Orders will be shipped via Royal Mail 2nd class or 48hr tracked delivery. Please allow 3-5 working days for delivery.

 (b) Northern Ireland, Isles of Man & Scilly, Highlands & Islands of Scotland, Channel Islands, Isle of Wight (and postcodes AB, PA and PH not listed above):

Free UK shipping on all deliveries, via Royal mail 48hr tracked delivery. Please allow 3-5 working days for delivery.
 
Europe:

Shipping via Royal mail, Parcelforce or their international courier partners. Please allow 7-10 working days for delivery.

Important general advice:  International deliveries may be subject to customs clearance.  These charges can include import duty, handling fees, local taxes and other costs.  Regeneration Yoga Ltd is not responsible for these costs or for any delays caused by Customs or other government authorities.  Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.

(c)    North America, Australia, the Far East and the rest of the world:
Charges are calculated automatically on our site and are based on the overall weight and volume of your order.  Delivery generally takes 3-8 working days after your order has been processed (although this isn’t guaranteed). If your country is not shown, please email us for a delivery quotation.

Important general advice:  International deliveries may be subject to customs clearance.  These charges can include import duty, handling fees, local taxes and other costs.  Regeneration Yoga Ltd is not responsible for these costs or for any delays caused by Customs or other government authorities.  Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.

5.4 Damaged, incomplete & undelivered orders

(a)    My order was damaged in transit, what do I do?
We do our best to pack each order thoroughly and carefully, but on occasion, parcels do arrive damaged. In these instances please accept the parcel as DAMAGED and take clear photos of the parcel before you open it to inspect the contents. If you then find that the contents have been damaged or are missing, please contact us within 5 working days so we can raise a claim with the couriers. We will require photographs in order to progress your claim. Although we may still be able to raise a claim after this time it may be rejected by the courier company. If you sign for a damaged parcel you are accepting delivery in that condition. We will not be liable for any goods that have been damaged or went missing during transit.

(b)    I have an item(s) missing from my delivery, what do I do?
Firstly, ensure that your parcel was not damaged upon receipt. If it was, please follow the steps outlined above.
Our team will often wrap your items with paper and a card wrapper to offer some protection during transit. Please ensure that you open every parcel and remove everything from their boxes. If you discover that an item(s) is missing email us on sales@regenerationyoga.co ASAP to let us know or call our Customer Services team on +44(0)7458396292.  Our aim will be to get you your missing item(s) immediately. The only reason we would not be able to resend a missing item from your order is if the item(s) are out of stock.


(c)    I’ve been waiting for my order and it hasn’t arrived, what do I do?
We do our best to despatch items in a timely fashion. From time to time a delivery is delayed due to unforeseen reasons such as a delivery lorry breaking down or adverse weather. If you have a tracking number for your order, please go online to check for any updates direct from our couriers. You can find this in your despatch email confirmation.
 
On the rare occasion some parcels go missing, usually, the goods have just been misplaced by the courier or misrouted and will turn up within a couple of days. Please use your tracking code to check. If you have not received your order after you have received your despatch confirmation email, please get in touch with us so we can raise this investigation. Email us at sales@regenerationyoga.co or phone us on +44(0)7447 512857.

6. Payments

(a) Payments can be made via credit/debit card (via payment provider Stripe), via Paypal or via Klarna. For more information about these methods please see their website or contact us at sales@regenerationyoga.co

(b) KLARNA 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we can offer you the following payment options.

  • Pay Later
  • Pay Later in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. 

If you would like to clarify any of these Terms of Service or have any Terms of Service queries, please contact us via email, phone number or via our Contact Us page.